VITORY
Eat for your goal
Support
Need help with VITORY? We're happy to assist. The fastest way to reach a person is by email. In the app, Profile → Support opens a chat that AI answers first.
In an emergency, including an allergic reaction, call your local emergency number. We can't give medical help.
Common questions
- How do I cancel my subscription? Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, then VITORY, or go to Profile → Your plan in the app. Cancel at least 24 hours before the period ends to avoid the next charge. You keep access until the end of the period you paid for. The free week needs no cancelling: it just ends, and nothing is charged.
- How do I get a refund? Apple is the seller and decides refunds: reportaproblem.apple.com. In the UK and EU, Apple's terms also give you a right to withdraw within 14 days of your receipt, in most cases. If something went wrong, email us and we will help.
- How do I delete my account? In the app, go to Profile → Delete account. This permanently removes your account and what is in it, including support chats and screenshots. We keep only a coded record that a free week was used (up to 2 years) and App Store purchase records for tax and disputes. It doesn't cancel an App Store subscription, so cancel that with Apple too.
- How do I get a copy of my data, or use another privacy right? Profile → Export my data downloads your account data. For anything else, email us. We reply within 30 days, or sooner where your law requires. See the Privacy Policy.
- How do I withdraw my health data consent? Profile → Health data consent. VITORY can't plan without those details, so for an account this deletes it. Email us if you would rather keep your login and have only those details removed.
- How do I change my goal, diet, or targets? Open Profile and tap any item to edit it. Your targets update straight away, and allergy and diet changes reach your plan at once. Anything else applies when you rebuild your week, which replaces your meals and starts your grocery list again.
- A recipe looks wrong for my allergy. What do I do? Don't eat it, and please tell us by email. VITORY filters by ingredient data, which can contain errors, and it can't see how a product was made. Always check labels, and don't rely on VITORY alone if your allergy is severe.
- Is VITORY medical advice? No. VITORY provides general nutrition and meal-planning information for healthy adults and doesn't replace a doctor or registered dietitian.
Legal
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